Refund & Return Policy

Customer satisfaction is important to us.

Return Eligibility
Returns are accepted only for products that are damaged during transit, defective, or incorrectly delivered. Requests should be raised promptly after delivery with supporting photographs.

Return Conditions
Returned products must be unused, unopened wherever applicable, and in their original packaging with all accessories.

Non-Returnable Items
Opened chemical products, used items, customized products, and products damaged due to improper handling are not eligible for return.

Refund Process
After inspection and approval, refunds will be initiated to the original payment method within 5–7 business days. Shipping charges are generally non-refundable unless the return is due to our error.

 

Refund & Return Policy

At Smarticon, customer satisfaction is important to us. If you receive a product that is damaged, defective, or incorrect, we will make every reasonable effort to resolve the issue in accordance with this policy.

Return Eligibility

Returns are accepted only under the following circumstances:

• Product received is damaged during transit.
• Product is defective or manufacturing defective.
• Incorrect product has been delivered.
• Product quantity received does not match the confirmed order.

Return requests must be submitted within 48 hours of delivery by contacting our Customer Care team.

To help us verify the claim, customers must provide:

• Order Number
• Photographs of the product and packaging
• Unboxing video clearly showing the issue (recommended)
• Brief description of the problem

Failure to provide sufficient evidence may delay or prevent approval of the return request.

Return Conditions

To qualify for a return, the product must:

• Be unused and uninstalled.
• Be unopened wherever applicable.
• Be returned in its original packaging with all accessories, labels, manuals, and promotional items (if supplied).
• Be securely packed to prevent damage during return transit.

Smarticon reserves the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund unless they were received damaged, defective, or incorrectly supplied:

• Opened chemical products, coatings, liquids, or consumables.
• Used or partially used products.
• Products damaged due to improper storage, misuse, mishandling, incorrect application, or unauthorised modification.
• Customised, special-order, or made-to-order products.
• Products without original packaging or with missing accessories.

 

Inspection & Approval

All returned products are subject to inspection by Smarticon upon receipt.

If the return is approved, Smarticon may, at its sole discretion:

• Replace the product;
• Provide a suitable replacement product;
• Issue a refund; or
• Offer another appropriate resolution.

 

Refund Process

Approved refunds will be processed to the original payment method within 6–9 business days, subject to banking and payment gateway processing times.

Where additional verification is required, customers may be requested to submit supporting information before the refund is processed.

Shipping, handling, COD, convenience fees, and other service charges are generally non-refundable, unless the return is approved due to an error on the part of Smarticon.

Contact for Returns & Refunds

For return requests or refund assistance, please contact our Customer Care team through the official contact details provided on our website. Please include your Order Number and relevant supporting documents for faster processing.